Call Center for the Hearing Impaired

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Call Center for Hearing Impaired

While the number of hearing-impaired individuals in the world is approximately 45 million, 90% of them are adults. It is not possible for hearing-impaired individuals to reach the call center and get support, and e-mail and instant chat applications are not always sufficient to solve the problems experienced. Thanks to video calls, we can make the life of hearing impaired people easier.

You will have the opportunity to offer your customers an unhindered and fast service supported by the call center system with our product. In this way, the communication problem of your hearing-impaired customers is eliminated in this product, which is served with sign language, which we use for video calls. In addition, this service enables you to reach your deaf customer base, which you cannot reach, and thus allows you to expand your market area.

Technicial Specifications

  • One-click video call with SMS
  • Integrated with call center applications
  • Multi-channel support
  • Reporting, display control screen

How does it work?

  • Operators send the link of the video call via SMS on the System.
  • Thus, customers can easily connect to the video call with one click.
  • They receive full service with sign language with operators.

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