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"Session" in the "Handbook" is the area where your past session times are located.The session is displayed here in detail. Session number, customer, work channel, customer, operator, category, Change operator information is included here. You can read the article below for more information. ??

The session number is automatically numbered after each run. In the customer part, numbers are automatically assigned by our system. Operators are already listed under the operator text as you can see on the screen. It is also stated in the work channel section from which channel the operators provide support to these customers. The DEFAULT_627 part is automatic. The concept written after this expression refers to the channel being worked. For example, looking at the screenshot shows that it is working in the public channel.

That's it!

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